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Operations Executive

Patti Epstein

(608) 444-7124 | pepstein2@charter.net



Areas of Expertise

Patti currently serves as Administrator for the Division of Corporate and Consumer Services at the Wisconsin Department of Financial Institutions. In this role, Patti applies her leadership in operational expertise to public records management for the state of Wisconsin.

Before entering state service, Patti held leadership roles in charitable organizations and private sector businesses. She has more than 20 years of executive leadership experience in high level corporate operations with profit and loss responsibility and a history of success leading complex projects. She is known for her commitment to culture and delivering results on local and national levels.

Preceding her government appointment, Patti helped launch a national 501(c)3 public charity to improve the health of communities and the nation through the service of nurses on boards.

She was previously Director of Administration at the nation’s largest independently owned third-party benefits administrator based in Madison, WI. In this role she was awarded the first President’s Award of Distinction exemplifying operational excellence.

Patti led nationwide service delivery at the nation’s largest independent service provider for network critical power equipment. Her leadership focused on coaching subordinate staff to evolve into business leaders and creating a cohesive leadership style throughout the company. At the same time, she worked closely with the Chief Restructuring Officer to retain staff, maintain strong performance and maximize value during transition.

Patti spent ten years working at a business solutions provider specializing in technology consulting, education and procurement. She grew a business unit to be one of Microsoft’s largest Education Centers in the U.S. and was recognized as being Microsoft’s Worldwide Education Partner of the year for its client centered implementation and adult education initiatives. Subsequently, she served as Director of Operations and then Vice President of Employee Services where she championed the organizational values during the transition to new leadership.

Her nearly ten years of experience with WPS, a leading not-for-profit health insurer, gave Patti a deep understanding of the insurance industry as she held increasingly responsible claims and information systems positions including Claims Supervisor, Insurance Systems Planning User Analyst, Claims Systems and Procedure Coordinator and Administrative Operations Manager. While there, she earned a national designation of Health Insurance Associate (HIA).

Patti has served on corporate and non-profit boards for more than two decades. Current board service includes Gallant Knight Limousine Service, TEMPO-Madison, Madison Trust for Historic Preservation and three UW Health advisory councils.

Patti holds a B.S. in Business with a minor in Computer Science. She currently resides just outside of Madison, Wisconsin.

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